EFFECTIVE 26 August 2026

WITHDRAWAL & REFUNDS

This policy explains the 14-day withdrawal right, early performance, cancellations, refunds and complaints. Read it together with the Terms.

1. Fourteen-day withdrawal right

A consumer who concludes a distance service contract generally may withdraw within 14 days without giving a reason. The period starts when the contract is concluded. Sending an unequivocal statement before the deadline is sufficient.

Send the statement to hejtermods@gmail.com or through the private order ticket. Include the account email, order number, withdrawal statement and date.

2. Early performance requested at checkout

Before paying, the customer is asked separately whether they expressly request the service to begin before the 14-day period ends. This choice is stored with the order and is not preselected.

• If performance has not started, an effective withdrawal results in a full refund.
• If performance started at the consumer's request, the consumer pays a proportionate amount for the part completed before withdrawal.
• After full performance following the express request and acknowledgement, the withdrawal right is lost to the extent permitted by law.

3. Cancellation outside the statutory right

Ask for cancellation immediately. Before work starts we ordinarily cancel and refund the payment. After work starts, any voluntary refund depends on the completed scope, costs and circumstances. Mandatory consumer rights remain unaffected.

4. Defective or non-conforming service

If the service does not match the agreed scope, report it in the private ticket or by email. State the order number, issue, expected remedy and relevant evidence. A remedy may include correction, repeat performance, a price reduction, termination or a refund, depending on law and circumstances.

A game-provider sanction is a known risk of the ordered activity. It is assessed together with whether the agreed service was performed correctly and does not remove non-waivable consumer rights.

5. Refund method and timing

Approved refunds are sent through Stripe to the original payment method unless the law requires or the parties expressly agree otherwise. We initiate the refund without undue delay. Posting time depends on Stripe, the bank and payment method.

6. Chargebacks

Contact us first so we can investigate; this does not remove the right to contact the bank or payment provider. Fraudulent disputes may be documented and reported.